Returns and Exchange Policy

At Imartee, we understand that sometimes, even the most beautiful sarees may not feel quite right once they arrive and that’s okay.

Please note: Organza Sarees

Our organza sarees are non-returnable and non-exchangeable. Each piece is crafted on a pre-order basis and involves several weeks of extensive handwork and craftsmanship. Due to the time and artisanal work involved, we are unable to accept returns or exchanges on these pieces.

Returns and exchanges are not accepted for change of mind, personal preference, or subjective differences in the look, feel, texture or drape of the fabric.

In the rare event that you receive a saree with a manufacturing or workmanship defect, please email us a complete, uninterrupted unboxing video within 48 hours of receiving your order. The video must begin with a clear view of the unopened package and include a close-up of the Imartee shipping label, followed by the complete unpacking of the saree. This allows us to verify the condition of the product as received and assist you accordingly.

For all other eligible sarees, we offer a simple return and exchange policy within 48 hours of receiving your order, so you can keep only what you truly love.

How it works:

1. Tell us

Drop us an email at shopimartee@gmail.com within 48 hours of receiving your order.

Please include:
• Your order number
• Clear photos of the item(s) you’d like to return or exchange

Our team will review your request and confirm if it’s eligible.

Once approved, please ship the product back to us within 2 days.

The product must be:

Please note:

Once we receive the product, our team will complete a quality check. For approved returns, the refund will be processed after the product passes our quality check. A ₹200 processing fee will be deducted from the refund amount. For approved exchanges, the replacement product will be dispatched after the returned product passes our quality check.

Refunds are processed within 3–5 working days after approval.